Communications That Keep Patients Connected and Data Protected
Help patients reach your practice, keep staff connected, and protect health information with a phone system built for healthcare.
Patients Expect to Reach You
High call volumes, missed calls, and busy front desks lead to gaps in care and lost revenue. UD Voice gives hospitals, clinics, and dental and medical practices one platform for calls, texting, video, and Contact Center, with the security healthcare requires.
Challenges We Solve for Healthcare
High Call Volume
Phones ring nonstop with scheduling, refill, and billing questions.
Stretched Staff
Front desks juggle check-ins, calls, and messages at the same time.
Disconnected Systems
Staff click through the EHR to find who is calling while the patient waits.
How UD Voice Helps
Answer common patient questions and route calls 24/7, even after hours.
Text patients from your practice number for reminders and quick questions.
Route patient calls to the right team with queues, callbacks, and reporting.
See the patient record when the phone rings with Epic, athenahealth, eClinicalWorks, and more.
Security & Compliance
- HIPAA: A Business Associate Agreement (BAA) is available on request, and security settings help you meet HIPAA safeguards.
- Encryption: Voicemails, recordings, chat, and texts are encrypted in transit and at rest.
- Access Control: Two-factor authentication and per-user control of recording, voicemail to email, and transcription.
Common Questions
Yes. A Business Associate Agreement is available on request for healthcare customers.
UD Voice integrates with many EHR and practice management systems, including Epic, athenahealth, eClinicalWorks, MEDITECH, NextGen, and popular dental software. Ask us about yours.
Yes. Business Texting lets patients text your main number, and your team replies from the Elevate app.
UD Voice provides security features, safeguards, and agreements that help support your compliance program. Every organization remains responsible for its own compliance and for how it configures and uses the service.