Epic

EHRUD Voice Contact Center

Verify patient identification, access a 360° view of the patient record, and more with Epic Care.

Verify patient identification, access a 360° view of the patient record, and more with Epic Care.

Key Features

• Expedited Patient Verification and Call Resolution with Patient Assist Patient Assist automatically looks up a patient's caller ID connected to their record in Epic and pops up a dashboard with relevant patient information. Quickly view additional members in household, outstanding bills, prescriptions, and other information to streamline patient care.
• Inbound Self-Service Voice with Patient Engage Deflect inbound calls using UD Voice Interactive Voice Response (IVR). The IVR uses input supplied by the patient (patient ID, date of birth, etc.) to look up information in Epic and fulfill simple patient requests like bill payments, appointment setting, and prescription refills.
• Automated outbound notifications with Patient Notify Eliminate time-consuming outreach by automatically sending voice, text, and email notifications based on real-time EHR events such as upcoming appointments, prescription refills, and outstanding bills. Patients can respond with a simple confirmation or connect to a member of your healthcare organization.

Benefits

• Streamline communications Get instant access to patient health records and important information faster, so patients ultimately get better care.
• Greater convenience Allow patients to quickly fulfill simple tasks themselves without talking to a healthcare employee using self-service options.
• Increase productivity Save time spent on patient verification, simple tasks, and patient outreach using workflow automation.
• Increase revenue Use automated notifications to remind patients of upcoming appointments and outstanding bills to reduce no-shows and expedite payment.
• Secure communications The solution follows HIPAA guidelines to keep patient information confidential and adhere to healthcare regulations. UD Voice can execute a Business Associate Agreement upon request to address HIPAA compliance.

Our on-shore team handles setup and supports it long after go-live.

How it works