Better Customer Service From the Sales Floor to the Back Office
Connect every store and staff member, answer customers faster, and keep payment information secure.
Customers Want Answers Fast
When staff are busy helping shoppers, the phone keeps ringing. UD Voice helps retailers answer more calls, text customers, and keep stores connected, all from one platform.
Challenges We Solve for Retail
Busy Floor Staff
Calls go unanswered while staff help customers in person.
Seasonal Staffing
Teams grow and shrink with the season.
Payment Security
Card details shared by phone must be protected.
How UD Voice Helps
Text customers about orders, pickups, and returns from your store number.
Take payments through the IVR with Adyen, Authorize.net, Elavon, and more.
Security & Compliance
- PCI DSS: Agentless pay-by-phone keeps card numbers away from staff.
- Customer Privacy: We follow the CCPA and protect customer data with encryption.
- FCC CPNI: We protect your Customer Proprietary Network Information as the FCC requires.
Common Questions
Yes. Agentless payment integrations let customers pay through the IVR without sharing card numbers with staff.
Yes. Your main number can be text-enabled so your team shares customer conversations.
Yes. All stores share one system, with free calling between locations.
UD Voice provides security features, safeguards, and agreements that help support your compliance program. Every organization remains responsible for its own compliance and for how it configures and uses the service.
Switch to UD Voice Today and Save
Get in touch for a free quote.