athenahealth

EHRUD Voice Phone SystemUD Voice Contact Center

Integrate UD Voice with athenahealth to expedite patient verification, personalize the patient experience, and empower your healthcare practice.

With UD Voice Phone System

athenahealth provides cloud-based electronic health record (EHR) systems and software that help streamline workflows and communication. Connect UD Voice with athenahealth to bring calling, patient insights, and office efficiency together in one place. Patient information appears the moment the phone rings, giving your team the context to deliver faster, more personalized care.

Key Features

• Expedited Patient Verification and Call Resolution with Patient Screen Pop Automatically pops up a screen with every incoming call in UD Voice containing relevant patient information (members in household, contact information, appointments, provider, etc.) based on the patient's caller ID to expedite verification and call resolution.
• Connected Healthcare Data View real-time patient data, including easy access to the EHR for appointment scheduling and history.
• Embedded Experience Works within the UD Voice desktop app and the Microsoft Teams interface, with no app switching required.

Benefits

• Instant patient identification Integrating with athenahealth lets your practice retrieve patient information promptly and identify callers without manual record searches.
• More personalized conversations Greet patients by name and reference appointment details in real time from the first point of contact.
• Improved front desk efficiency Help staff manage higher call volumes with greater speed and accuracy, minimizing hold times through instant access to patient information.
• Easy to use UD Voice with athenahealth is simple to use and deploy, meaning less onboarding and more patient assistance.

• Integrate UD Voice with athenahealth to expedite patient verification, personalize the patient experience, and empower your healthcare practice.

With UD Voice Contact Center

EHR integration to automate tasks, streamline workflows, and increase patient engagement.

Key Features

• Expedited Patient Verification and Call Resolution with Patient Assist Patient Assist automatically looks up a patient's caller ID connected to their record in athenahealth and pops up a dashboard with relevant patient information. Quickly view additional members in household, outstanding bills, prescriptions, and other information to streamline patient care.
• Inbound Self-Service Voice with Patient Engage Deflect inbound calls using UD Voice Interactive Voice Response (IVR). The IVR uses input supplied by the patient (patient ID, date of birth, etc.) to look up information in athenahealth and fulfill simple patient requests like bill payments, appointment setting, and prescription refills.
• Automated outbound notifications with Patient Notify Eliminate time-consuming outreach by automatically sending voice, text, and email notifications based on real-time EHR events such as upcoming appointments, prescription refills, and outstanding bills. Patients can respond with a simple confirmation or connect to a member of your healthcare organization.

Benefits

• Streamline communications Get instant access to patient health records and important information faster, so patients ultimately get better care.
• Greater convenience Allow patients to quickly fulfill simple tasks themselves without talking to a healthcare employee using self-service options.
• Increase productivity Save time spent on patient verification, simple tasks, and patient outreach using workflow automation.
• Increase revenue Use automated notifications to remind patients of upcoming appointments and outstanding bills to reduce no-shows and expedite payment.
• Secure communications The solution follows HIPAA guidelines to keep patient information confidential and adhere to healthcare regulations. UD Voice can execute a Business Associate Agreement upon request to address HIPAA compliance.

Our on-shore team handles setup and supports it long after go-live.

How it works