AI That Works Inside Your Phone System
UD Voice includes AI tools that answer calls, book appointments, and keep notes for you, all set up and supported by our team.
Answers your calls when your team can't.
It picks up in a natural voice, answers common questions using the business details and FAQs you give it, and transfers the caller to the right person or queue. When it hands a call off, your employee sees a short recap of what was already said.
Lets callers book their own appointments.
Callers can check availability and book, reschedule, or cancel over the phone. It works with your calendars and passes the call to a person whenever needed.
Every call, transcribed and summarized.
Calls and voicemails are turned into text you can search and skim in the Elevate app, so details don’t get lost.
For Contact Centers
- AI Agent Assist works alongside your agents on every call, offering live transcripts, suggested answers, and a quick summary of the caller’s last conversation so they can resolve issues faster.
- AI Supervisor Assist watches live conversations and flags the ones that need attention, so supervisors can step in at the right moment.
- Sentiment analysis shows how conversations are going in real time.
- AI Agent Evaluator reviews calls for topics and keywords and points out coaching opportunities.
Learn more about Contact Center →
Common Questions
No. It covers routine calls, busy times, and after hours. Anything else goes to your team.
Only what you approve. You set the answers and the topics it should stay away from, and you can change them anytime.
Some features are included and some are add-ons. We’ll walk you through what fits your business.
Wanna hear it on your own line?
We’ll set up a demo custom built for you.