Worry-Free Security for Your Business Communications
Your calls, messages, and data are protected by Triple Guard Security: layered protection for user access, applications, and the cloud infrastructure behind UD Voice.
Triple Guard Security
Our security takes a multipronged approach that addresses three points of vulnerability: protecting user access, securing applications, and defending the cloud infrastructure.
The platform is constantly monitored and regularly reviewed by a dedicated, certified security team, so the protections keep evolving as new threats appear.
Five Layers of Protection
Infrastructure & Network Security
Geographically dispersed, 24/7 guarded data centers that are ISO 27001-certified or regularly SOC audited, with firewalls, DDoS protection, and annual independent penetration testing.
Data Protection & Privacy
Encryption in transit (TLS) and at rest (AES 256-bit) for voicemails, recordings, chat, SMS history, meeting notes, and shared files.
Phones, Devices & App Security
Strong passwords on every phone, phones provisioned securely over HTTPS, and desktop and mobile apps protected with optional two-factor authentication.
Monitoring & Detection
24/7 toll fraud and threat detection, AI-powered endpoint monitoring, and Spam Caller Protection on every account.
Security Compliance
SOC 2 audited controls, PCI DSS compliant payment processing, a HIPAA Business Associate Agreement, and annual FCC CPNI certification.
Compliance You Can Count On
We back our security with independent audits, signed agreements, and clear answers, not blanket promises.
HIPAA
A Business Associate Agreement (BAA) is available on request, and security settings let healthcare practices configure the service to help meet HIPAA administrative, physical, and technical safeguards.
SOC 2
An independent auditor has reviewed our controls and processes for protecting customer data stored in the cloud.
PCI DSS
The payment processing system behind the service is PCI DSS compliant, so your billing information stays protected.
UD Archiving supports FINRA and MiFID II compliance programs, with optional tamper-proof WORM storage for SEC Rule 17a-4, legal hold, and audit logs.
GDPR & CCPA
We maintain an environment that meets GDPR requirements, follow the CCPA, and offer Data Processing Agreements to customers who need them.
FCC CPNI
We protect your Customer Proprietary Network Information as the FCC requires and file an annual certification of compliance.
UD Voice provides security features, safeguards, and agreements that help support your compliance program. Every organization remains responsible for its own compliance and for how it configures and uses the service.
Administrator Control
Granular security settings let your administrator match UD Voice to your company’s policies.
- Administrator-defined passwords and custom password policies
- Blocks passwords known to be compromised
- Forced password resets and flexible password expiration
- Dynamic blocking of accounts after failed sign-in attempts
- Per-user control of call recording, voicemail to email, and voicemail transcription
Two-Factor Authentication
Add a second check at sign-in to stop unauthorized access, even if a password is stolen.
- Available with every UD Voice account
- Works with the Elevate app, Online Meeting, Contact Center, and file sharing
- Push notification, text message, or voice call verification
- On for every sign-in, daily, weekly, monthly, or only on new devices
- Enable per user or for your entire organization
Protection Built Into Every Feature
Spam Caller Protection
Tag, send to voicemail, or block calls from autodialers and known fraudsters on every device. (US customers)
Toll Fraud Protection
If unusual international calling is detected, we disable it and notify you, and only re-enable it with your approval.
Vetted Staff
Everyone with access to the platform passes rigorous background checks and uses two-factor, role-based access.
Data Stays Close to Home
Data is generally handled and stored in your region, with data centers across the US, Canada, and other countries.
Secure Desktop App
Built on Google Chromium technology and updated regularly with the latest security patches.
Encrypted Meetings and Chat
Online Meeting, chat, notes, and shared files are encrypted in transit and at rest.
Security for Your Industry
See how UD Voice helps businesses in regulated and customer-focused industries.
Want the Details?
Download our Comprehensive Security Guide for a full look at how UD Voice protects your business.