Telehealth That Works for Patients and Staff
See patients face to face from anywhere with Online Meeting, then schedule, remind, and follow up with the same UD Voice phone system your practice already uses. Encrypted, easy for patients, and set up by our on-shore team.
Video visits, calls, and texts in one place
Telehealth shouldn’t mean juggling a separate video app, a separate texting tool, and a phone system that doesn’t talk to either. With UD Voice, your providers launch secure video visits from the same Elevate app they use for calls, chat, and patient texting.
Patients join from a link on their phone or computer. If their video drops, they can dial in by phone and keep the visit going.
How a Telehealth Visit Works
From the first call to the follow-up, every step runs on UD Voice.
1. Schedule
Patients call or text to book. Your scheduling staff or AAI Scheduler finds the time and confirm it.
2. Remind
Send reminders with the visit link, so patients know exactly when and how to join.
3. Meet
Patients tap the link and join from their browser or the app. No account required. Providers start the visit from inside the UD Voice Elevate application.
4. Follow Up
Call, text, or schedule the next visit right from the same app, with notes and recaps ready for your team.
Built for Virtual Care
Everything providers and patients need for a smooth video visit.
Easy for Patients
Patients join from a link in their browser or the mobile app. No complicated setup, so visits start on time.
Join by Phone Backup
Every meeting includes dial-in numbers, so patients with weak internet can still join by phone.
HD Video & Screen Sharing
Clear HD video and screen sharing to review results, images, exercises, or care plans together.
Family & Care Teams
Invite a family member, caregiver, interpreter, or specialist into the same visit.
Any Device, Anywhere
Providers can see patients from the clinic, home, or on the road with the Elevate desktop and mobile apps.
Meeting Transcription
Capture what was said during the visit so providers can focus on the patient instead of typing notes.
Protect every patient conversation
Patient privacy comes first. UD Voice and Online Meeting are built with the safeguards healthcare organizations need.
- Meetings, chat, and notes encrypted in transit and at rest
- Calls protected with TLS, and stored data with AES 256-bit encryption
- Two-factor authentication for user sign-in
- Admin controls for users, recordings, and retention
- Business Associate Agreement (BAA) options available
UD Voice provides security features, safeguards, and agreements that help support your compliance program. Every organization remains responsible for its own compliance and for how it configures and uses the service.
Run the Whole Practice on UD Voice
Telehealth is just one piece. Your phone system handles the rest.
Answers calls when your front desk is busy, handles common questions, and transfers to the right person.
Text patients from your office number for reminders, visit links, and quick questions.
See who’s calling with patient details on screen the moment the phone rings.
Automated voice, text, and email reminders that let patients confirm or reschedule.
After-Hours Routing
Send after-hours calls to on-call providers, an answering service, or voicemail automatically.
Telehealth for Every Specialty
A few of the ways practices use UD Voice for virtual visits.
Primary Care Follow-Ups
Quick check-ins, medication reviews, and test results without an office visit.
Behavioral Health
Private, consistent sessions patients can join from home.
Physical & Occupational Therapy
Review home exercises and progress over video between in-person sessions.
Specialist Consults
Connect patients, primary providers, and specialists in one meeting.
Dental & Orthodontic Consults
Pre-visit consultations, post-op checks, and treatment questions.
Care Coordination
Bring in family, caregivers, or interpreters so everyone hears the same plan.
Telehealth FAQ
No. Patients can join from a link in their web browser, or use the mobile app if they prefer. They can also dial in by phone.
UD Voice and Online Meeting include encryption, access controls, and a Business Associate Agreement (BAA) available upon request to support your HIPAA program. Each practice remains responsible for how it configures and uses the service.
Online Meeting is built into the Elevate app. We’ll walk you through which plan fits your practice.
UD Voice integrates with many EHR and practice management systems for screen pops and click-to-call. See our Integrations page or ask our team about yours.
Our on-shore team handles setup and training for your providers and front desk, and supports you long after go-live.