There have been a lot of technology winners during the pandemic. Use of video conferencing has skyrocketed, along with team communication platforms. One technology that’s been particularly essential is VoIP.

VoIP phone systems have been vital to keeping remote employees connected to their coworkers and their customers. During the height of the pandemic, when companies had to send everyone home to work, it became painfully clear just how limiting a landline-based phone system was.

Using VoIP, business phone lines are no longer tied to a physical place and can instead be answered from any location and on multiple devices.

Because of the need to adjust to an increasingly remote workforce and the desire to lower costs, SMBs in Tennessee and the rest of the country are increasingly making the switch to a cloud-based phone system.

By 2025, VoIP is expected to dominate the communications industry and reach over 40% of the market share.

There are plenty of options out there when it comes to VoIP services, but they don’t all offer the same features or same level of service. If you’re making the switch to VoIP, Unbound Digital can help!

Read on for the top features you should look for before choosing a VoIP service.

DOES YOUR VOIP SERVICE OFFER THESE FEATURES & OPTIONS?

AUTO ATTENDANT

Using an auto attendant feature can improve customer experience by allowing the caller to quickly route to the person or department they need.

You can also control the initial impression a person gets when calling your company since the greeting will be the same every time. An auto attendant never has a bad day.

RING GROUPS

Two-thirds of consumers say they would wait a maximum of two minutes on hold before hanging up, and 13% said no wait time is acceptable to them.

When calls aren’t handled expediently, it means lost customers and lost revenue for your business.

Look for a VoIP plan that offers ring groups. This feature can ring all extensions in a specific department at the same time, so the caller has a much better chance of having their call answered quickly by the first available person.

NO CONTRACTS

A benefit of VoIP is that you can save money on just about everything (setup, equipment, local and international calls), and you should also be able to avoid getting locked into any contracts, which often come with landline systems.

Ensure your VoIP plan is month-to-month and allows you to add or remove lines or discontinue service anytime without a penalty.

VOICEMAIL TRANSCRIPTION TO TEXT

You can save hours of productivity time by using a VoIP service that automatically transcribes voicemails and sends them to you by text or email.

Instead of having to listen to several voicemails after a meeting to get to the most important callbacks, you can easily see in seconds who needs your attention first. This feature helps keep you from missing opportunities or vital connections.

EXTENSION DIALING & INTERCOM

One of the features that companies don’t want to give up when moving from a landline-based phone system is the ability to have each person with their own extension. This allows for easy call routing and the ability to page someone via an intercom.

You don’t have to miss out on these important features when you switch to VoIP with our UD Voice service, because they’re included.

VIDEO CONFERENCING

Today’s VoIP platforms can do more than their predecessors. This includes being a unified communications platform that includes features like HD video conferencing.

You can eliminate a separate subscription to a video conferencing software by choosing a VoIP service that includes the ability to easily video conference with others via web browser.

TEAM CHAT

Another feature that can replace the need to use another app, like Slack for messaging, is the ability to instant message through team chat on desktop and mobile devices.

Team collaboration apps have become the norm in many offices because messaging is more efficient than email. Using a VoIP solution that includes this feature helps you keep all your communications unified and integrated.

LOCAL SERVICE PARTNER

VoIP services are offered from all over the world, but if you go with a company that doesn’t have a local representative, you could be left without the tech support you need for a vital business system.

Look for VoIP services, like UD Voice, that have a local technology representative that can help you get set up and be there whenever you need them for future feature configurations or support questions.

CHECK OUT UD VOICE EASY VOIP FROM UNBOUND DIGITAL

Unbound Digital’s UD Voice VoIP service has all the features listed above, plus many more! It’s an affordable, full-bodied cloud-based phone system that can power all your communication needs.

Contact us today to schedule a free consultation. Call 423-335-2461 or reach us online.