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Enable superior customer experiences, and heightened performance levels for customer care, sales, and service teams.

A simple, yet sophisticated suite of call handling and routing features combined with seamless integration into mainstream CRM applications. Designed to deliver consistently positive customer experiences and to empower your customer care, sales, and service teams.

Feature Highlights include:
• Supervisor call controls
• Call Queuing
• Analytics & Reporting

BETTER CUSTOMER ENGAGEMENTS

Built for Small Businesses, or for Small Teams An inbound contact center solution for businesses of all sizes, combining call handling and routing features, with seamless integration into mainstream CRM applications. Requires no CAPEX or training costs; low monthly cost per user.

Improve customer satisfaction
Smart queuing technology lets customers know how long they’ll
have to wait for an agent and where they are in line. Supervisors
simply use their Desktop App to listen in, coach, or join ongoing
calls to assist agents get quicker customer resolutions.

Increase Employee Productivity
Advanced call analytics help businesses visualize performance
gaps and eliminate roadblocks to superior service within the
call center.

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Easy to Use & Quick Deployment
Contact Center Express users can be deployed in minutes, not days, weeks, or months. Agents and supervisors are up and running quickly. Controls are Integrated right into the UD Voice Desktop App.

Integrates with Your Existing Applications
Contact Center Express functionality integrates with many of the customer management solutions and business application software that you and your customers use every day.

CONTACT CENTER EXPRESS FOR ELEVATE INCLUDES:

FOR CONTACT CENTER AGENTS
• Built right into Elevate, delivering a single pane
of glass for all your customer interactions

FOR CONTACT CENTER CALLERS
• Smart Greetings (announces # of callers in
queue, estimated waiting time)
• Automatically connects callers to the next
available agent. Place callers on hold when all
agents are busy with calls
• Routes calls to organized departments such as
sales, customer service, or technical support

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Recognized for our products and service

Excellent
Based on 255 reviews
ThePopeFirm SMS
ThePopeFirm SMS
2021-11-30
Unbound Digital has been a pleasure to do business with. Jason Miller, Hunter, Cody, Robert, and the entire team are always available to timely assist us with our IT matters. Highly recommend for a professional and smooth experience.
Gary Lusk
Gary Lusk
2021-11-30
AMAZING DIGITAL SERVICES- I Highly recemmend
felicia hughes
felicia hughes
2021-11-30
Best IT company we have ever worked with. We were in a mess with a previous IT company and Unbound Digital came in and got everything fixed and working perfectly within no time. We have had no issues and they call monthly to make sure we have no issues. It is amazing. Highly recommend Jason and his amazing team at Unbound Digital!!!
Brenda Gilliam
Brenda Gilliam
2021-11-30
Unbound Digital was such a great company to help me with getting a phone system in place which has allowed me to grow my business. They answer when I call and offers immediate assistance. Great group of professionals at this business.
Laura Kelly
Laura Kelly
2021-11-29
I have worked with Unbound Digital now for a year with Holston Habitat for Humanity. Their staff is prompt, intelligent, and friendly. I highly recommend Unbound for business IT support!
Ashleigh Hillebrand
Ashleigh Hillebrand
2021-11-29
The Team at Unbound Digital are prompt and thoroughly address any technical matters that arise. I am happy to know out of confidence in them that they are part of my Team's progress. Thanks, Unbound!
Dale Stoops
Dale Stoops
2021-11-25
Jason and his crew are great to work with on your business needs. They are very courteous, professional, and promotion resolve your issues. They are the best!
Brandi Davis
Brandi Davis
2021-11-23
I have called on Unbound countless times throughout the past two years. Let me tell you, they are not your average "tech" company as I don't recall a single time they have not delivered a remedy or provided me with a "how to" remedy. I enjoyed their tech support so much so, that when I was offered their newest phone system, I didn't hesitate, and neither should you. This company absolutely rocks and is worth every penny you eventually end up spending.
Heritage Baptist Johnson City, TN
Heritage Baptist Johnson City, TN
2021-11-22
Excellent and knowledgeable service
Richard Griffin
Richard Griffin
2021-11-19
I have used Unbound Digital for years. Their service has always been great. I would highly recommend them.

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