Set Up Your UD Voice Phone in Minutes
Our step-by-step setup wizard walks you through getting calling, texting, chat, and meetings working in the Elevate app. Pick how you'll make calls below and follow along. It takes about 10 minutes.
Before You Start
Your welcome email
Have your UD Voice welcome email handy. It has your sign-in email and the link to set your password.
Your device
A computer with a headset for softphone calling, or your desk phone plugged in and powered on.
A good connection
A reliable internet connection. Wired is best for desk phones.
How Will You Make Calls?
Get the Elevate App Everywhere
Take your business line with you on your computer, phone, or browser.
Setup FAQ
I didn't get a welcome email. What do I do?
Check your spam or junk folder first. Still don't see it? Call us at 423-467-7777 and we'll resend it right away.
Can I use both a desk phone and the app?
Yes. Your desk phone, computer and mobile app all share the same number, so you can move between them anytime.
What headset should I use?
Any USB or Bluetooth headset works. Our team can recommend models that work well with the Elevate app.
My desk phone isn't connecting.
Make sure it's plugged into power and a working network jack, then restart it. If it still won't register, call our Johnson City team. Real people, no ticket tiers.
Stuck? We'll Set It Up With You.
Our on-shore support team is here to help.
Call 423-467-7777 Visit Client Support