Tableau

Business IntelligenceUD Voice Contact Center

Enhance your customer engagement and operational decision-making with Tableau.

Tableau is a widely used business intelligence and analytics platform. Integrating Tableau with UD Voice Contact Center feeds contact center data directly into Tableau, where it can be visualized alongside other key metrics to guide staffing, service quality, and operational decisions.

Key Features

• Unified Reporting Dashboard Feed live and historical data from voice, email, chat, and SMS interactions directly into Tableau for full analytics visibility.
• Custom KPI Tracking Track metrics like average handle time, call abandonment, first-call resolution, and agent productivity using Tableau's visual tools.
• Automated Data Sync Use APIs to connect contact center data sets into Tableau for up-to-date visualizations and insights.

Benefits

• Data-Driven Customer Experience Use real-time dashboards to adjust routing, outreach, or staffing strategies and improve service quality.
• Cross-Channel Insight Visualize omnichannel performance trends across SMS, voice, and chat.
• Executive-Level Reporting Give leadership automated dashboards that reflect contact center operations and outcomes.
• Operational Efficiency Reduce manual reporting tasks by automating analytics workflows through Tableau dashboards.
• Scalability Across Industries Supports data visualization and compliance needs in healthcare, retail, legal, education, public sector, and more.

• Dashboards, KPIs, and workflows can be shaped around your priorities, such as surfacing agent performance metrics for workforce planning or identifying which channels drive the best outcomes.
• Note: highlighted features are derived from a data review and may not reflect the precise, real-time functionality of the application.

Our on-shore team handles setup and supports it long after go-live.

How it works