ServiceNow

IT Service ManagementUD Voice Phone SystemUD Voice Contact Center

Place and receive UD Voice calls, view existing customer tickets, create support tickets, and log calls directly from ServiceNow.

With UD Voice Phone System

Place and receive UD Voice calls, view existing customer tickets, create support tickets, and log calls directly from ServiceNow.

Key Features

• Click-to-call Click on any contact to make calls using UD Voice directly within ServiceNow.
• Screen Pops Pull up existing customer tickets on incoming calls.
• Advanced ticketing Quickly create support tickets for customers.
• Call logs Take notes and log call details for new customers directly within ServiceNow while on an active call.

Benefits

• Increase productivity Embed UD Voice into everyday business applications to automate workflows and maximize worker efficiency.
• Drive customer retention and increase revenue Combine communication capabilities with relevant customer data so sales and support teams have the right information at the right time.
• Streamline workflows Saves agents time switching between applications.
• Easy to use UD Voice for ServiceNow is simple to use and deploy, with no heavy training or implementation costs.

With UD Voice Contact Center

View customer records, log call details, and record calls directly from ServiceNow.

Key Features

• Log call details Easily annotate and capture key details from a call; save the call outcome/classification to the customer's contact.
• Record calls Capture audio and screen recordings of interactions with customers and automatically store them in their contact record within ServiceNow.
• Screen pops Pull up existing customer contact records from incoming calls.

Benefits

• Improve customer journey Access relevant customer data at the right time to deliver a more personalized experience to each customer.
• Increase productivity Embed Contact Center functionality into everyday business applications to streamline workflows and maximize agent efficiency.
• Easy to use Integrations are simple to use and deploy, with no heavy training or implementation costs required.

Our on-shore team handles setup and supports it long after go-live.

How it works