Moneris

Payment ProcessingUD Voice Contact Center

Enable agentless payment processing using interactive voice response (IVR).

Enable agentless payment processing using interactive voice response (IVR) with the UD Voice Contact Center integration for Moneris.

Key Features

• Agentless payment collection Let customers securely pay with their credit card using an Interactive Voice Response (IVR).
• Transfer back to the frontline user Allow the frontline user to send callers to the payment IVR to collect payment, then return them to the frontline user when they're done.
• Use with your CRM Use customer information to let customers know their balance and then allow them to pay.

Benefits

• Greater customer convenience Let customers make a payment without waiting in a queue or speaking with a frontline user.
• Increase productivity Keep your frontline users focused on skilled work rather than manually collecting payment from customers.
• Better security and confidentiality Allow your customers to make payments without giving sensitive information to an employee.

Our on-shore team handles setup and supports it long after go-live.

How it works