PSA / IT Service ManagementUD Voice Contact Center
Log call details, view customer records, record calls, prioritize inquiries and more directly from ConnectWise.
Log call details, view customer records, record calls and more directly from ConnectWise with the UD Voice Contact Center integration.
Key Features
- Log call details Easily annotate and capture key details from a call; save the call outcome/classification to the customer's contact.
- Record calls Capture audio and screen recordings of interactions with customers and automatically store them in their contact record within ConnectWise.
- Screen pops Pull up existing customer contact records from incoming calls.
Benefits
- Improve customer journey Access relevant customer data at the right time to deliver a more personalized experience to each customer.
- Increase productivity Embed Contact Center functionality into everyday business applications to streamline workflows and maximize agent efficiency.
- Easy to use Integrations are simple to use and deploy, with no heavy training or implementation costs required.
Our on-shore team handles setup and supports it long after go-live.
How it works
We set it upWe connect ConnectWise to your UD Voice account.
You getCalls start showing up with the right record, automatically.
Ready to see it with your business?
Our Johnson City team will set it up for you, start to finish.
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