CDK Global

Dealer Management SystemUD Voice Phone System

Streamline every call. Power every dealership touchpoint.

Take your dealership communications further with the UD Voice integration for CDK Global CRM. Automatically log every call, access customer details the moment the phone rings, and give your team the context they need for a faster, more personalized experience inside the CRM you already use.

Key Features

• Automatic Call Logging Every inbound and outbound call is automatically recorded in CDK Global CRM, capturing caller name, time, duration, and direction. No manual entry required.
• Instant Customer Context See customer history and previous interactions the moment a call connects, helping your team respond quickly and accurately.
• Built-In Call Analytics Access call activity dashboards and reports within CDK to monitor performance, track call volume, and identify engagement trends across your dealership.

Benefits

• Save Time and Eliminate Errors Calls are logged automatically, freeing staff from manual tracking and ensuring complete, accurate records.
• Improve Team Performance Gain clear visibility into activity and outcomes to coach staff, optimize response times, and recognize top performers.
• Enhance the Customer Experience Provide faster, more personalized service by giving every department access to real-time caller insights.
• Support Dealership Growth Scales from a single rooftop to multi-location auto groups with no workflow changes required.

• What dealerships can do with UD Voice + CDK Global CRM:
• Automatically log inbound and outbound calls within CDK CRM.
• View real-time caller details, including customer history and deal status.
• Track performance with built-in call reporting and analytics dashboards.
• Streamline communication between sales, service, and BDC departments.

Our on-shore team handles setup and supports it long after go-live.

How it works