Calabrio / Verint

Workforce Engagement ManagementUD Voice Contact Center

Empower your workforce and optimize your organization's performance by integrating Calabrio with UD Voice Contact Center.

Integrating Calabrio / Verint with UD Voice Contact Center brings together workforce management and customer interaction data to improve how teams are staffed, supported, and measured, helping businesses respond to demand, make better use of agent time, and surface service insights.

Key Features

• Automated Workforce Engagement Sync real-time call and interaction data with Calabrio’s WFM suite to drive intelligent forecasting and scheduling.
• Performance Dashboards Combine contact center operational KPIs with agent-centric metrics in Calabrio to measure efficiency, customer experience, and compliance.
• Seamless Integration Synchronize agent status, call metadata, and contact events into Calabrio’s unified platform.

Benefits

• Smarter Scheduling Eliminate guesswork with workforce forecasting powered by actual contact center interaction volume.

• Automate Scheduling Inputs: feed live interaction data into Calabrio’s workforce management tools to help forecast demand and adjust staffing.
• View Shared Metrics: combine call and queue stats with Calabrio’s agent performance data for a more complete picture of team performance.
• Connect Data Across Systems: sync agent status, call details, recordings, and other key events between platforms to reduce manual work and support accurate reporting.
• Note: highlighted features are derived from a data review and may not reflect the precise, real-time functionality of the application.

Our on-shore team handles setup and supports it long after go-live.

How it works