Allscripts / Veradigm

EHRUD Voice Contact Center

Reduce broken appointments by sending automated outbound notifications to patients based on real-time EHR events with Allscripts.

Reduce broken appointments by sending automated outbound notifications to patients based on real-time EHR events with Veradigm.

Key Features

• Expedited Patient Verification and Call Resolution with Patient Assist Automatically pops up a dashboard with every incoming call showing relevant patient information (Appointments, referrals, etc.) based on the patient’s caller ID to expedite patient verification and call resolution time.
• Inbound Self-Service Voice with Patient Engage Lets patients use self-service interactive voice responses (IVRs) to fulfill tasks themselves (e.g., set appointments).
• Automated outbound notifications with Patient Notify Reduces patient no-shows by sending automated outbound notifications via voice, text, and email based on real-time EHR events (e.g., upcoming appointments, prescription refills, billing, etc.).

Benefits

• Streamline communications By integrating with Allscripts, healthcare providers can quickly access patient health records and important information, resulting in enhanced patient care.
• Greater convenience Enable patients to communicate with their healthcare provider when they want to and in the way they like best.
• Increase productivity Using self-service IVR systems for patient requests can help healthcare organizations reduce staff workload, allowing them to focus on patients with more complex needs.
• Increase revenue Use automated notifications to remind patients of upcoming appointments and outstanding bills to reduce no-shows and expedite payment.
• Ensuring Data Privacy The solution follows HIPAA guidelines to keep patient information confidential and adhere to healthcare regulations. UD Voice can execute a Business Associate Agreement upon request to address HIPAA compliance.

Our on-shore team handles setup and supports it long after go-live.

How it works