See What UD Voice Contact Center Can Do for You
From appointment reminders to emergency alerts, staffing, and live coaching, here’s how real businesses put UD Voice Contact Center to work. Flip a card to see how each scenario plays out.
Reach Customers Before They Call You
Send the right message on the right channel, at the right time, without tying up your team.
Automated voice, text, and email campaigns sent on the schedule you set.
OutboundHover or tap to see how ↻Build a campaign once, upload a contact list, and UD Voice delivers it by voice, SMS, or email, based on each customer's preference. Use saved templates, watch results on a live dashboard, and export reports when it's done.
A storm closes the office. A water main breaks. Everyone needs to know now.
OutboundHover or tap to see how ↻Send one alert to thousands of people at once by phone call, text, and email. Pace delivery so your phone lines don't get flooded with callbacks, and track who was reached in real time.
No-shows cost money and leave gaps in the schedule.
OutboundHover or tap to see how ↻Automatically remind patients and clients of upcoming visits. They can confirm with a keypress or reply, or connect straight to an agent to reschedule, all without your front desk lifting a finger.
Customers miss due dates because the bill got buried in their inbox.
OutboundHover or tap to see how ↻Send statement-ready, due-date, and autopay notices by text, email, or voice. Customers with questions can press a key to reach your billing team with their account already on screen.
Past-due balances pile up when reminders fall through the cracks.
OutboundHover or tap to see how ↻Schedule friendly reminders at set intervals, route anyone who responds directly to collections, and use reports to see which messages get the best response.
Utilities, ISPs, and service companies get slammed with calls during an outage.
OutboundHover or tap to see how ↻Notify affected customers before they call, share restoration updates as they happen, and play a targeted message to callers in your phone menu so agents can focus on new issues.
Customers call to ask, “When will you be here?”
OutboundHover or tap to see how ↻Send arrival windows, on-the-way alerts, and pickup reminders by text or voice, and let customers reply to reach dispatch if plans change.
Great offers go unnoticed when you only promote them on hold music.
OutboundHover or tap to see how ↻Run targeted promotions, renewal offers, and event invitations by text, email, or voice, and send interested customers straight to a sales queue.
You can't improve what you don't measure.
Hover or tap to see how ↻Automatically send a short survey after a call or chat. Results flow into your reports so you can see satisfaction by agent, queue, or team and spot problems early.
Answer Every Customer, Every Time
Get callers to the right person fast, on whatever channel they prefer.
Callers get bounced around until they find someone who can help.
Hover or tap to see how ↻Route each call, chat, or text to the agent with the right skills, language, or account knowledge, so customers get where they need to go the first time.
Simple questions tie up agents all day.
Hover or tap to see how ↻Build custom phone menus with a drag-and-drop designer, including conditional logic and variables, so callers can get answers or reach the right team without waiting.
Your best customers wait in the same line as everyone else.
Hover or tap to see how ↻Recognize callers automatically and move key accounts, urgent issues, or repeat callers to the front of the line or straight to their dedicated rep.
Long hold times lead to hang-ups and frustrated customers.
Hover or tap to see how ↻Let callers hang up and keep their place in line. UD Voice calls them back automatically when an agent is free, so no one waits on hold and no one gets lost.
Customers want to text, chat, or email, not just call.
Hover or tap to see how ↻Handle voice, SMS, web chat, WhatsApp, and email in one agent window. Supervisors see every channel in one live dashboard.
Agents waste the first minute of every call looking people up.
Hover or tap to see how ↻Integrate with your CRM so the caller's record pops up the moment the phone rings, along with their recent touchpoints, so agents pick up right where the last conversation left off.
Calls come in after hours or faster than your team can answer.
Hover or tap to see how ↻Use time-based routing, self-service menus, voicemail to queue, and overflow rules so every caller gets an answer, even when your team is busy or the office is closed.
Your team works from three offices and a dozen kitchen tables.
Hover or tap to see how ↻Agents log in from anywhere with the Elevate app, and supervisors manage every location from one portal, so you can hire the best people wherever they live.
Call volume doubles during your busy season, then drops.
Hover or tap to see how ↻Contact Center is priced by agents logged in at the same time, not by every employee, so you can add seasonal and part-time staff without paying for empty seats.
Help Your Sales Team Hit Their Numbers
Give reps more time talking to buyers and give managers a clear view of who’s on pace.
Managers don't know who's behind on calls until the month is over.
Hover or tap to see how ↻Track calls, talk time, and outcomes for every rep on live dashboards and wallboards, and use daily reports to see who's on pace and who needs help.
Web leads go cold while they wait for a callback.
Hover or tap to see how ↻Route new web chats, texts, and form callbacks into a sales queue the moment they come in, so the next available rep responds in minutes, not hours.
Reps spend more time dialing than talking.
Hover or tap to see how ↻Power dialing moves reps through call lists automatically, with customer details on screen and every outcome logged.
No one knows why calls didn't convert.
Hover or tap to see how ↻Agents tag every call with a reason or outcome. Reports roll it up so you can see what's working, what's not, and where deals stall.
Renewals slip by because no one called in time.
Hover or tap to see how ↻Schedule renewal reminders, send upgrade offers, and route interested customers to the right rep with their account history on screen.
New reps learn slowly from scripts and shadowing.
Hover or tap to see how ↻Search recordings and transcripts for your best calls, share them as training examples, and coach reps live with listen and whisper.
Turn Every Conversation into Data You Can Use
See what’s happening now, what happened last month, and what your customers are really saying.
Decisions get made on gut feel instead of data.
Hover or tap to see how ↻Choose from hundreds of built-in reports on call volume, wait times, unanswered calls, and agent performance, then spot trends and friction points before they cost you customers.
Supervisors find out about long waits after the fact.
Hover or tap to see how ↻See wait times, service levels, and agent status as it happens, and share wallboards with your whole team so everyone knows where things stand.
You promised to answer within 30 seconds. Are you?
Hover or tap to see how ↻Track service level adherence by queue, team, and agent in real time and historically, and get the data you need to staff and route smarter.
You only hear from customers when something goes wrong.
Hover or tap to see how ↻Combine post-call surveys with AI sentiment to measure satisfaction across every channel and see exactly which interactions need attention.
Patterns hide inside thousands of conversations.
AIHover or tap to see how ↻AI surfaces common topics, keywords, and sentiment trends across your calls so you can fix root causes, improve scripts, and update self-service options.
Leadership wants the numbers their way.
Hover or tap to see how ↻Schedule reports, export data, and work with our team on custom reports built around the metrics your business cares about.
Run a Smarter Contact Center
Give supervisors the staffing tools, coaching, and AI they need to keep service levels high.
Too many agents on a slow morning, not enough when the rush hits.
Hover or tap to see how ↻Schedule agents around real call patterns, track who's logged in and available in real time, and adjust on the fly from live dashboards to protect your service levels.
New agents need help in the moment, not at their next review.
Hover or tap to see how ↻Listen in on live calls, whisper guidance only the agent can hear, or barge in when needed. Coach over voice, chat, and text from anywhere.
Agents scramble to find answers while the customer waits.
AIHover or tap to see how ↻AI offers suggested responses, live transcripts, sentiment, and a summary of the caller's last conversation, so agents sound like experts from day one.
One supervisor can't listen to every call.
AIHover or tap to see how ↻AI watches live conversations and flags the ones that need attention, so supervisors can step in at the right moment instead of guessing.
Manual quality reviews only cover a handful of calls.
AIHover or tap to see how ↻Automatically score calls against your quality checklist, so every agent gets consistent, fair feedback and supervisors save hours each week.
Agents spend minutes after every call writing notes.
AIHover or tap to see how ↻Every call is transcribed and summarized automatically, cutting wrap-up time and giving the next agent the full story.
Built for the Way Your Industry Works
A few of the ways businesses and organizations like yours use UD Voice Contact Center.
Patients call to confirm, cancel, and ask about bills, all at once.
Hover or tap to see how ↻Appointment reminders with confirm or reschedule, EHR screen pops, routing to scheduling or billing, and secure recording for quality review.
A public health emergency sends call volume through the roof overnight.
Hover or tap to see how ↻Stand up new hotlines and queues fast, add remote agents in days, push updates by text and voice, and keep supervisors on top of every queue in real time.
Families need to hear about closures and emergencies right away.
Hover or tap to see how ↻Send weather closures, emergency alerts, and general notices by call, text, and email, and route parent calls to the right office.
Service lanes and sales floors miss calls when they're busiest.
Hover or tap to see how ↻Route callers to service, parts, or sales, send service-ready and recall notifications, and use callbacks so customers never sit on hold.
Outages bring a flood of calls in minutes.
Hover or tap to see how ↻Proactive outage alerts, restoration updates, billing notices, and overflow routing keep members informed and your lines open.
Ticket, membership, and fan questions spike on game days and big announcements.
Hover or tap to see how ↻Scale queues for peak days, answer by phone, chat, and text, and send event-day updates to fans and season-ticket holders.
Crews are on the road while customers call the office for updates.
Hover or tap to see how ↻Dispatch updates, arrival-window texts, estimate follow-ups, and routing to the right branch keep customers informed and crews moving.
Shipment questions come from customers, carriers, and drivers all day.
Hover or tap to see how ↻Route callers by account or shipment type, send pickup and delivery notifications, and give agents customer history on every call.
Claims calls are stressful and can't wait in a long line.
Hover or tap to see how ↻Prioritize claims calls, send renewal and payment reminders, and pop policy details from your agency system the moment a client calls.
Maintenance requests get lost in voicemail.
Hover or tap to see how ↻Route emergency maintenance calls after hours, send rent and inspection reminders, and keep every request in one queue across channels.
Order questions spike around promotions and holidays.
Hover or tap to see how ↻Delivery updates, promotions, and surveys by text and email, plus web chat and SMS support in the same agent window.
Guests want quick answers about reservations and changes.
Hover or tap to see how ↻Reservation and travel-date reminders, after-hours routing, and multilingual queues so every guest reaches the right person.
Frequently Asked Questions
No. UD Voice Contact Center is built for small and mid-sized teams too. If you manage call queues, route calls by department or skill, or handle customers over more than one channel, it can help.
Yes. Agents use the same Elevate app for their regular business calls and their contact center queues, with shared presence and easy transfers to anyone in the company.
Yes. Dynamic Notifications can reach customers by voice, SMS, or email, and you can pace delivery so a large campaign doesn’t flood your phone lines.
Core routing, queues, IVR, callbacks, monitoring, and reporting are included. Omnichannel, notifications, surveys, dialing, scheduling, and some AI tools are on advanced plans. We’ll help you pick what fits.
Contact Center is priced by the number of agents logged in at the same time, not every employee who might need access. That keeps costs down for teams with shifts or part-time staff.
Let's Build Your Contact Center
Tell us about your team and the use cases that matter to you. Our on-shore team will put together a plan and a quote, usually within one business day.
Tell us about your team
How many agents, which channels, and the use cases you want to start with.
We design your demo
We map your call flows, notifications, and reports, and show you a live demo.
Deploy and go live
We handle the setup, training, and number porting, and we’re here when you need us.
Request a Free Contact Center Demo and Quote
Takes about a minute. No obligation.