Protect and Preserve Your Business Communications
Secure, searchable archiving for calls, chats, texts, meetings, and voicemail, built right into UD Voice.
Protect and preserve your business communications with UD Archiving. As organizations expand their use of chat, SMS, calls and other communications capabilities, more and more business-critical and sensitive information is shared using these channels. To make this information easy to find whenever it’s needed, it’s critical to safeguard these interactions from accidental or inappropriate deletion.
A secure, searchable archive allows users to quickly identify and retrieve relevant conversations and ensure compliance with internal governance and regulatory retention requirements.
Every Channel, One Archive
UD Archiving captures your business conversations automatically, in one place.
- Phone Calls
- Voicemail
- Text Messages
- Transcriptions & Sentiment
- Team Chat
- Online Meetings
Find Information When You Need It
Quickly and easily find digital conversations between employees and with customers. To protect your organization, UD Voice Archiving captures, stores and provides powerful search across calls, chats, SMS and more. For regulated industries, it supports compliance with retention, retrieval and security requirements.
Data Automatically Captured For You
Interactions captured without requiring any user or administrative action. Seamlessly integrates with Elevate and easy to set up.
Fast and Easy to Find What You Need
Find what you’re looking for in seconds with powerful contextual item-level search. Supports unified view of users across different channels.
Meets Critical Business Needs
Enforced retention policies for compliant and secure archiving. Supports internal governance, eDiscovery and operational needs.
Records you can stand behind.
UD Voice Archiving stores your calls, chats, texts, meetings, voicemail, and AI interactions in one central location.
Set how long records are kept, lock them against changes, and control who can see them. UD Archiving helps businesses settle disputes, meet obligations under rules like HIPAA, FINRA, and SEC, and keep important history safe from loss.
Turn your archive into a business maximizer.
Coach your team with real conversations, track quality, resolve disputes in minutes, and keep customer history when an employee moves on or a customer escalates.
Key Features of UD Archiving
Multi-Channel Capture
Calls, voicemails, texts, team chats, and online meetings are saved automatically to one central archive.
Unified Search
Search by keyword, name, phone number, or date range, with rich details on every record.
Compliance-Ready
Supports retention and security requirements for HIPAA, FINRA, SEC, GDPR, and more.
Tamper-Proof Storage
Encrypted in transit and at rest, with locked storage, audit trails, and role-based access.
Custom Retention
Keep records for 1, 3, 7, or 10 years to match your compliance, legal, or internal needs.
eDiscovery & Legal Holds
Find, preserve, and export conversations for legal holds, investigations, or audits.
Are you challenged with finding information from past digital conversations quickly?
Do you operate in a regulated industry? Do you wish you had a more complete record of business interactions? Watch the video to learn how UD Archiving helps you find critical business information when you need it.
Real-World Use Cases
See how businesses like yours put their archive to work.
Logistics & Transportation
Confirm delivery orders with saved texts and calls, and make sure customer requests were followed exactly.
Auto Dealerships
Settle questions about pricing or financing by pulling up the exact call or chat.
Inside Sales Teams
Train with real calls, learn what your top performers do, and spot compliance risks early.
Healthcare
Keep sensitive patient communications in line with HIPAA, with strict access controls.
Legal
Preserve records for discovery and legal holds, and export exactly what is requested.
Financial Services
Meet FINRA and SEC record-keeping rules with locked, searchable storage.
Tools to Help You Understand How Archiving Can Benefit Your Business
Product Tour
Our Archiving Product Tour will help you understand how easy Archiving is to use, explore the powerful search and filtering capabilities, and learn how to export search results
Datasheet
The UD Voice Archiving datasheet provides an overview of the solution capabilities and highlights a variety of use cases from productivity to compliance.
Whitepaper
Our whitepaper, UD Archiving: An Essential Service for Business Communications, describes how archiving can help your organization address critical business needs.
Frequently Asked Questions
A secure archive for your UD Voice calls, voicemails, texts, chats, and online meetings. It keeps your records protected and easy to find.
No. Archiving is automatic once it’s turned on. There’s nothing for your team to install or remember.
No. UD Archiving is built into UD Voice, which keeps every record in one place.
Yes. Small businesses use it to meet legal and compliance needs without extra paperwork or manual steps.
Yes. It covers every user and location, including remote staff.
Yes. Records can be exported for audits, legal reviews, or internal reviews.
It supports HIPAA, FINRA, SEC, GDPR, and other regulations. Talk with us about your specific requirements.
You choose. Retention plans are available for 1, 3, 5, or 10+ years.
Move Your Business To The Cloud Quickly And Easily
Protect every conversation and take the guesswork out of audits, disputes, and discovery.