Pull up the caller's member account record in NISC right from an incoming call, with a custom screen pop built by our team.
With UD Voice Phone System
NISC is the billing and customer information platform used by electric cooperatives, utilities, and broadband providers. Our team designs a custom screen pop for NISC, so your team can see who is calling and go straight to the right record without typing a phone number into a search box.
Key Features
- Caller Record at a Glance: Open the caller's member account record in NISC right from the incoming call.
- No More Manual Searching: Skip copying phone numbers into NISC to find out who is calling.
- Designed for Your Office: We tailor the screen pop to the way your team uses NISC.
Benefits
- Faster, More Personal Service: Greet callers by name and get to the answer sooner.
- Less Time on Hold: Staff spend less time looking things up while customers wait.
- Supported by Our On-Shore Team: We build, test, and support your screen pop long after go-live.
With UD Voice Contact Center
NISC is the billing and customer information platform used by electric cooperatives, utilities, and broadband providers. Our team designs a custom screen pop for NISC, so agents can see who is calling and go straight to the right record without typing a phone number into a search box.
Key Features
- Caller Record at a Glance: Open the caller's member account record in NISC right from the incoming call.
- No More Manual Searching: Skip copying phone numbers into NISC to find out who is calling.
- Designed for Your Office: We tailor the screen pop to the way agents uses NISC.
Benefits
- Faster, More Personal Service: Greet callers by name and get to the answer sooner.
- Less Time on Hold: Staff spend less time looking things up while customers wait.
- Supported by Our On-Shore Team: We build, test, and support your screen pop long after go-live.
Our on-shore team handles setup and supports it long after go-live.
How it works
Built by our team. Need a custom integration for your software? Let’s talk.
Get a QuoteReady to see it with your business?
Our Johnson City team will set it up for you, start to finish.
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