Oracle NetSuite

CRM / ERPUD Voice Phone SystemUD Voice Contact Center

Place and receive calls, view customer records, add contacts, and automatically log calls directly from NetSuite CRM.

With UD Voice Phone System

Place and receive calls, view customer records, add contacts, and automatically log calls directly from NetSuite CRM.

Key Features

• Click-to-call Click on any contact to make calls using UD Voice directly within NetSuite.
• Screen pops Pull up existing customer records on incoming calls.
• Create records Create new contacts and leads with just one click.
• Log calls Take notes and log call details directly within NetSuite while on an active call.

Benefits

• Increase productivity Embed UD Voice into everyday business applications to automate workflows and maximize employee efficiency.
• Drive customer retention and increase revenue Combine communication capabilities with relevant customer data so sales and support teams have the right information at the right time.
• Streamline workflows Avoid switching between applications, eliminate misdials, create contacts and leads in one click, take notes on active calls, and more.
• Easy to use UD Voice for NetSuite is simple to use and deploy, with no heavy training or implementation costs.

• Requires active UD Voice and NetSuite CRM accounts.

With UD Voice Contact Center

Place and receive calls, view customer records, add contacts, and automatically log calls directly from NetSuite CRM.

Key Features

• Click-to-call Click on any contact to make calls using UD Voice Contact Center directly within NetSuite.
• Screen pops Pull up existing customer records on incoming calls.
• Create records Create new contacts and leads with just one click.
• Log calls Take notes and log call details directly within NetSuite while on an active call.

Benefits

• Increase productivity Embed UD Voice Contact Center into everyday business applications to automate workflows and maximize employee efficiency.
• Drive customer retention and increase revenue Combine communication capabilities with relevant customer data so sales and support teams have the right information at the right time.
• Streamline workflows Avoid switching between applications, eliminate misdials, create contacts and leads in one click, take notes on active calls, and more.
• Easy to use Simple to use and deploy, with no heavy training or implementation costs.

Our on-shore team handles setup and supports it long after go-live.

How it works