HHAeXchange

Homecare ManagementUD Voice Contact Center

Drive better patient engagement and operational efficiency in homecare.

HHA Exchange is a homecare management platform that helps healthcare organizations coordinate caregivers, manage visit schedules, and maintain Medicaid compliance. Integrating it with UD Voice Contact Center gives staff and caregivers real-time patient context with every call and securely logs communications into patient records.

Key Features

• EHR-Powered Screen Pops Patient records instantly appear when calls come in, so staff can greet patients by name and access key clinical or billing data without delay.
• Call Logging Secure call and screen recording options help your practice stay audit-ready and compliant with healthcare regulations.

Benefits

• Enhance Patient Engagement Automate timely, personalized outreach to keep patients informed and reduce no-show rates.
• Boost Staff Efficiency Give front office and support teams real-time access to patient data and automated workflows.
• Improve Continuity of Care Log interactions and make them accessible to the care team for consistent communication.
• Drive Operational Performance Streamline call routing, reduce average handle time, and proactively manage patient requests using integrated EHR data.
• Maintain Regulatory Compliance Securely manage sensitive information with HIPAA-compliant call handling, recording, and data protection.

• The integration is customizable; what's possible depends on the APIs HHA Exchange makes available.
• Tailor communication flows to support patient safety and satisfaction initiatives.
• Align staffing insights with visit types, service lines, and regional demand.
• Build secure, audit-ready communication records tied directly into HHA Exchange.
• Extend capabilities as new care programs or reporting requirements emerge.
• Note: highlighted features are derived from a data review and may not reflect the precise, real-time functionality of the application.

Our on-shore team handles setup and supports it long after go-live.

How it works