Greenway Health

EHRUD Voice Contact Center

Improve patient satisfaction and practice efficiency by integrating UD Voice Contact Center with Greenway Health's Intergy, a leading Electronic Health Record (EHR) platform.

Greenway Health provides EHR and practice management solutions (including Intergy) used by medical practices to streamline patient care, billing, and operations. Integrating Greenway with UD Voice Contact Center gives staff immediate access to patient records during live calls and securely logs every interaction into the EHR.

Key Features

• EHR-Powered Screen Pops Patient records instantly appear when calls come in, so staff can greet patients by name and access key clinical or billing data without delay.
• Call Logging Secure call and screen recording options help your practice stay audit-ready and compliant with healthcare regulations.

Benefits

• Improve Patient Experience Equip staff with instant access to patient information at the start of every call to resolve questions quickly and professionally.
• Support Staff Efficiency Reduce time spent searching for records or repeating intake with real-time context from the EHR.
• Ensure Documentation and Compliance Automatically capture interactions and recordings in a secure, centralized record to support audits and continuity of care.
• Strengthen Practice Operations Use integrated EHR data to streamline call handling, routing, and patient service workflows.

• The integration is customizable; what's possible depends on the APIs Greenway Health makes available.
• Deliver faster, more personalized service with EHR-powered screen pops.
• Reduce manual data entry by logging calls and recordings directly to patient records.
• Route patients accurately using diagnosis codes, visit history, or provider details.
• Adapt the integration as practice requirements, reporting needs, or compliance standards evolve.
• Note: highlighted features are derived from a data review and may not reflect the precise, real-time functionality of the application.

Our on-shore team handles setup and supports it long after go-live.

How it works