Commure

Healthcare Operations PlatformUD Voice Contact Center

UD Voice Contact Center integrates with Commure's Healthcare Operations Platform, bringing secure, real-time communication to clinical workflows.

Commure is a healthcare data and workflow platform that connects EHRs, clinical systems, and patient engagement tools. Integrating Commure with UD Voice Contact Center extends that data into patient communications, automating reminders, updates, and notifications across voice, SMS, and email for more timely outreach and less manual staff work.

Key Features

• Dynamic Notifications Automate voice, SMS, or email messages for appointment reminders, lab results, pre-visit checklists, or patient surveys.

Benefits

• Improve Patient Communication Deliver timely reminders, updates, and follow-ups through the patient's preferred channel.
• Reduce Administrative Burden Free staff from repetitive outreach tasks by automating routine communications.
• Support Continuity of Care Ensure patients receive consistent, data-driven updates that align with their care plans.
• Lower No-Show Rates Reinforce upcoming visits with proactive notifications that help patients stay on track.

• The integration is customizable; what's possible depends on the APIs Commure makes available (e.g., notifications based on care milestones, visit reminders, secure lab result delivery).
• Tailor automated notifications to match care plans, visit types, or service lines.
• Ensure consistent communication across multiple channels (voice, SMS, email).
• Reduce manual errors by tying outreach directly to Commure's unified data.
• Adapt as new patient engagement requirements, reporting needs, or compliance rules emerge.
• Note: highlighted features are derived from a data review and may not reflect the precise, real-time functionality of the application.

Our on-shore team handles setup and supports it long after go-live.

How it works