Citrix VDI

Virtual Desktop (VDI)UD Voice Phone System

UD Voice integrates with Citrix Virtual Apps and Desktops, so users can make calls, join video meetings, and collaborate from within their Citrix virtual desktop.

UD Voice integrates with Citrix Virtual Apps and Desktops so users can make calls, join video meetings, and collaborate from within their Citrix virtual desktop. The integration optimizes audio and video traffic so communications stay clear and responsive without overloading VDI resources.

Benefits

• Built for Citrix Environments Use UD Voice for calling, meetings, and messaging directly within Citrix Virtual Apps and Desktops.
• Optimized Call & Video Quality Audio and video are processed on the local endpoint rather than round-tripped through the VDI server, reducing latency and improving clarity.
• Reduced VDI Server Load Media redirection frees server CPU and bandwidth, improving virtual desktop performance and scalability.
• Consistent User Experience Employees use UD Voice the same way as on a physical desktop, with no extra training or workflow changes.

• Citrix Virtual Apps & Desktops (VDA): hosts the UD Voice application in the virtual session.
• Citrix Workspace App (CWA): installed on the user's local device; receives redirected media streams.
• Citrix WebRTC Redirection SDK: automatically redirects real-time audio/video from the VDA to the local endpoint.
• When UD Voice launches in a Citrix session, the SDK detects the environment and establishes a redirection channel so all voice and video flows through the local device rather than the VDI server.

Our on-shore team handles setup and supports it long after go-live.

How it works