Zendesk

Help DeskUD Voice Phone SystemUD Voice Contact Center

Place and receive UD Voice calls, view existing customer tickets, and create support tickets directly from Zendesk.

With UD Voice Phone System

Place and receive UD Voice calls, view existing customer tickets, and create support tickets directly from Zendesk.

Key Features

• Click-to-call Place calls using UD Voice directly within Zendesk.
• Screen Pops Pull up existing customer tickets on incoming calls.
• Advanced ticketing Quickly create support tickets for customers.

Benefits

• Increase productivity Embed UD Voice into everyday business applications to automate workflows and maximize worker efficiency.
• Drive customer retention and increase revenue Combine communication capabilities with relevant customer data so sales and support teams have the right information at the right time.
• Streamline workflows Saves agents time switching between applications.
• Easy to use UD Voice for Zendesk is simple to use and deploy, with no heavy training or implementation costs.

With UD Voice Contact Center

Log call details, view customer records, record calls, prioritize inquiries and more directly from Zendesk.

Key Features

• Log call details Easily annotate and capture key details from a call; save the call outcome/classification to the customer's account.
• Record calls Capture audio and screen recordings of interactions with customers and automatically store them in their account record within Zendesk.
• Screen pops Pull up existing customer account records from incoming calls.
• Case lookups Access ticket status for clients or build a call flow that lets them self-serve.
• Prioritize inquiries For customers with open cases, sort incoming inquiries into queues based on the status of their ticket.

Benefits

• Improve customer journey Access relevant customer data at the right time to deliver a more personalized experience to each customer.
• Increase productivity Embed Contact Center functionality into everyday business applications to streamline workflows and maximize agent efficiency.
• Easy to use Integrations are simple to use and deploy, with no heavy training or implementation costs required.

Our on-shore team handles setup and supports it long after go-live.

How it works