NextGen

EHRUD Voice Phone SystemUD Voice Contact Center

Integrate UD Voice with NextGen to expedite patient verification, personalize the patient experience, and empower your healthcare practice.

With UD Voice Phone System

NextGen Healthcare provides cloud-based software and tools that help streamline workflows and communication. Connect UD Voice with NextGen to bring calling, patient insights, and office efficiency together in one place. Patient information appears the moment the phone rings, giving your team the context to deliver faster, more personalized care.

Key Features

• Expedited Patient Verification and Call Resolution with Patient Screen Pop Automatically pops up a screen with every incoming call in UD Voice containing relevant patient information (members in household, contact information, appointments, provider, etc.) based on the patient's caller ID to expedite verification and call resolution.
• Connected Healthcare Data View real-time patient data, including easy access to the EHR for appointment scheduling and history.
• Embedded Experience Works within the UD Voice desktop app and the Microsoft Teams interface, with no app switching required.

Benefits

• Instant patient identification Integrating with NextGen lets your practice retrieve patient information promptly and identify callers without manual record searches.
• More personalized conversations Greet patients by name and reference appointment details in real time from the first point of contact.
• Improved front desk efficiency Help staff manage higher call volumes with greater speed and accuracy, minimizing hold times through instant access to patient information.
• Easy to use UD Voice with NextGen is simple to use and deploy, meaning less onboarding and more patient assistance.

• Integrate UD Voice with NextGen to expedite patient verification, personalize the patient experience, and empower your healthcare practice.

With UD Voice Contact Center

Reduce broken appointments by sending automated outbound notifications to patients based on real-time EHR events with NextGen.

Key Features

• Expedited Patient Verification and Call Resolution with Patient Assist Automatically pops up a dashboard with every incoming call showing relevant patient information (Appointments, referrals, etc.) based on the patient's caller ID to expedite patient verification and call resolution time.
• Inbound Self-Service Voice with Patient Engage Lets patients use self-service interactive voice responses (IVRs) to fulfill tasks themselves (e.g., set appointments).
• Automated outbound notifications with Patient Notify Reduces patient no-shows by sending automated outbound notifications via voice, text, and email based on real-time EHR events (e.g., upcoming appointments, prescription refills, billing, etc.).

Benefits

• Streamline communications By integrating with NextGen, healthcare providers can quickly access patient health records and important information, resulting in enhanced patient care.
• Greater convenience Enable patients to communicate with their healthcare provider when they want to and in the way they like best.
• Increase productivity Using self-service IVR systems for patient requests can help healthcare organizations reduce staff workload, allowing them to focus on patients with more complex needs.
• Increase revenue Use automated notifications to remind patients of upcoming appointments and outstanding bills to reduce no-shows and expedite payment.
• Ensuring Data Privacy The solution follows HIPAA guidelines to keep patient information confidential and adhere to healthcare regulations. UD Voice can execute a Business Associate Agreement upon request to address HIPAA compliance.

Our on-shore team handles setup and supports it long after go-live.

How it works