ModMed

EHRUD Voice Phone SystemUD Voice Contact Center

Integrate UD Voice with ModMed to expedite patient verification, personalize the patient experience, and empower your healthcare practice.

With UD Voice Phone System

ModMed provides cloud-based electronic health record (EHR) systems and software that help streamline workflows and communication. Connect UD Voice with ModMed to bring calling, patient insights, and office efficiency together in one place. Patient information appears the moment the phone rings, giving your team the context to deliver faster, more personalized care.

Key Features

• Expedited Patient Verification and Call Resolution with Patient Screen Pop Automatically pops up a screen with every incoming call in UD Voice containing relevant patient information (members in household, contact information, appointments, provider, etc.) based on the patient's caller ID to expedite verification and call resolution.
• Connected Healthcare Data View real-time patient data, including easy access to the EHR for appointment scheduling and history.
• Embedded Experience Works within the UD Voice desktop app and the Microsoft Teams interface, with no app switching required.

Benefits

• Instant patient identification Integrating with ModMed lets your practice retrieve patient information promptly and identify callers without manual record searches.
• More personalized conversations Greet patients by name and reference appointment details in real time from the first point of contact.
• Improved front desk efficiency Help staff manage higher call volumes with greater speed and accuracy, minimizing hold times through instant access to patient information.
• Easy to use UD Voice with ModMed is simple to use and deploy, meaning less onboarding and more patient assistance.

• Integrate UD Voice with ModMed to expedite patient verification, personalize the patient experience, and empower your healthcare practice.

With UD Voice Contact Center

ModMed (Modernizing Medicine) delivers specialty-specific EHR, practice management, and patient engagement solutions used across dermatology, ophthalmology, orthopedics, gastroenterology, ENT, plastic surgery, pain management, urology, and more. Integrating ModMed with UD Voice Contact Center connects real-time communications with patient records, so staff can access key information the moment a call comes in and securely log every interaction for compliance and continuity of care.

Key Features

• EHR-Powered Screen Pops Patient records instantly appear when calls come in, so staff can greet patients by name and access key clinical or billing data without delay.
• Call Logging Secure call and screen recording options help your practice stay audit-ready and compliant with healthcare regulations.

Benefits

• Improve Patient Experience Staff can greet patients by name and resolve questions quickly with instant access to EHR data.
• Enhance Staff Efficiency Reduce time spent searching records or repeating intake by surfacing patient context automatically.
• Support Compliance and Documentation Automatically capture calls and recordings in a secure record to support audits and HIPAA requirements.
• Strengthen Practice Operations Use logged communications and EHR-powered context to streamline call handling, routing, and follow-up processes.

• The integration is customizable to your practice's workflows; what's possible depends on the APIs ModMed makes available.
• Deliver faster, more personalized service with EHR-powered screen pops.
• Reduce manual entry by logging calls and recordings directly into patient records.
• Ensure consistent documentation for compliance and audit readiness.
• Adapt as practice requirements, reporting needs, or compliance standards evolve.
• Note: highlighted features are derived from a data review and may not reflect the precise, real-time functionality of the application.

Our on-shore team handles setup and supports it long after go-live.

How it works