Microsoft Teams

CollaborationUD Voice Phone SystemUD Voice Contact Center

A fully embedded solution that delivers business-grade UD Voice communications (voice, SMS, archiving, and Contact Center) directly inside Microsoft Teams.

With UD Voice Phone System

UD Voice offers a fully embedded solution for enterprise-grade business communications (voice, SMS, archiving, and Contact Center) directly inside Microsoft Teams.

Benefits

• Fully Embedded Experience UD Voice works directly within the Microsoft Teams interface through its own tab, with no app switching or Teams Phone license required.
• Enterprise-Grade Phone System High-quality voice, SMS, voicemail, and advanced call handling features, all inside Teams.
• Built-In Archiving Capture, retain, and search UD Voice and Teams communications from one platform, with retention up to 10 years.
• Works Across Devices Place calls from the Teams desktop or mobile app; incoming calls route through the UD Voice apps to keep users connected everywhere.
• Built-In Business Continuity If Teams goes down, users can still call and message through the UD Voice mobile or web app.

• Use Teams for chat, meetings, and files.
• Use UD Voice for calling, SMS, voicemail, call handling, and mobile access, all embedded in Teams.
• Single sign-on with your Microsoft 365 credentials.

With UD Voice Contact Center

UD Voice Contact Center is certified by Microsoft for integration with Microsoft Teams, giving businesses a single platform for team collaboration and customer interactions. Employees can handle customer calls directly within Teams while leveraging intelligent call routing, AI-driven analytics, and automated notifications.

Key Features

• Answer Contact Center Calls in Teams Let frontline users answer customer calls routed to them using their Microsoft Teams endpoint, while still using the contact center's advanced call handling capabilities to route and manage customer interactions.

Benefits

• Certified by Microsoft Microsoft has inspected and certified that the UD Voice Contact Center integration with Microsoft Teams meets its standards for quality and security.
• Better Employee Visibility Other employees can see in Microsoft Teams whether a frontline user is available, on a customer call, or otherwise busy. Supervisors also get better visibility into frontline user activity.
• Better Customer Experience A more unified experience between Teams and Contact Center allows greater collaboration with internal employees while keeping contact center benefits such as more accurate routing, improved First Contact Resolution (FCR), and enhanced agent productivity.

• Use the Teams endpoint to answer customer calls, while enjoying the advanced call handling capabilities to route and manage customer interactions from the Contact Center.

Our on-shore team handles setup and supports it long after go-live.

How it works