Atlas

CRMUD Voice Contact Center

View customer records, log call details, and record calls directly from Atlas CRM.

View customer records, log call details, and record calls directly from Atlas CRM with the UD Voice Contact Center integration.

Key Features

• Log call details Easily annotate and capture key details from a call; save the call outcome/classification to the customer's contact.
• Record calls Capture audio and screen recordings of interactions with customers and automatically store them in their contact record within Atlas CRM.
• Screen pops Pull up existing customer contact records from incoming calls.

Benefits

• Improve customer journey Access relevant customer data at the right time to deliver a more personalized experience to each customer.
• Increase productivity Embed Contact Center functionality into everyday business applications to streamline workflows and maximize agent efficiency.
• Easy to use Integrations are simple to use and deploy, with no heavy training or implementation costs required.

Our on-shore team handles setup and supports it long after go-live.

How it works