Enable superior customer experiences, and heightened performance levels for customer care, sales, and service teams.

A simple, yet sophisticated suite of call handling and routing features combined with seamless integration into mainstream CRM applications. Designed to deliver consistently positive customer experiences and to empower your customer care, sales, and service teams.

Feature Highlights include:
• Supervisor call controls
• Call Queuing
• Analytics & Reporting

BETTER CUSTOMER ENGAGEMENTS

Built for Small Businesses, or for Small Teams An inbound contact center solution for businesses of all sizes, combining call handling and routing features, with seamless integration into mainstream CRM applications. Requires no CAPEX or training costs; low monthly cost per user.

Improve customer satisfaction
Smart queuing technology lets customers know how long they’ll
have to wait for an agent and where they are in line. Supervisors
simply use their Desktop App to listen in, coach, or join ongoing
calls to assist agents get quicker customer resolutions.

Increase Employee Productivity
Advanced call analytics help businesses visualize performance
gaps and eliminate roadblocks to superior service within the
call center.

Easy to Use & Quick Deployment
Contact Center Express users can be deployed in minutes, not days, weeks, or months. Agents and supervisors are up and running quickly. Controls are Integrated right into the UD Voice Desktop App.

Integrates with Your Existing Applications
Contact Center Express functionality integrates with many of the customer management solutions and business application software that you and your customers use every day.

CONTACT CENTER EXPRESS FOR ELEVATE INCLUDES:

FOR CONTACT CENTER AGENTS
• Built right into Elevate, delivering a single pane
of glass for all your customer interactions

FOR CONTACT CENTER CALLERS
• Smart Greetings (announces # of callers in
queue, estimated waiting time)
• Automatically connects callers to the next
available agent. Place callers on hold when all
agents are busy with calls
• Routes calls to organized departments such as
sales, customer service, or technical support

Recognized for our products and service

      EXCELLENT  
   Based on 255 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   ThePopeFirm SMS 
 
 
 
 Trustindex verifies that the original source of the review is Google. Unbound Digital has been a pleasure to do business with. Jason Miller, Hunter, Cody, Robert, and the entire team are always available to timely assist us with our IT matters. Highly recommend for a professional and smooth experience.
  
 
      Posted on Google  
   
   Gary Lusk 
 
 
 
 Trustindex verifies that the original source of the review is Google. AMAZING DIGITAL SERVICES- I Highly recemmend
  
 
      Posted on Google  
   
   felicia hughes 
 
 
 
 Trustindex verifies that the original source of the review is Google. Best IT company we have ever worked with.  We were in a mess with a previous IT company and Unbound Digital came in and got everything fixed and working perfectly within no time.  We have had no issues and they call monthly to make sure we have no issues.  It is amazing.  Highly recommend Jason and his amazing team at Unbound Digital!!!
  
 
      Posted on Google  
   
   Brenda Gilliam 
 
 
 
 Trustindex verifies that the original source of the review is Google. Unbound Digital was such a great company to help me with getting a phone system in place which has allowed me to grow my business. They answer when I call and offers immediate assistance. Great group of professionals at this business.
  
 
      Posted on Google  
   
   Laura Kelly 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have worked with Unbound Digital now for a year with Holston Habitat for Humanity. Their staff is prompt, intelligent, and friendly. I highly recommend Unbound for business IT support!
  
 
      Posted on Google  
   
   Ashleigh Hillebrand 
 
 
 
 Trustindex verifies that the original source of the review is Google. The Team at Unbound Digital are prompt and thoroughly address any technical matters that arise. I am happy to know out of confidence in them that they are part of my Team's progress. Thanks, Unbound!
  
 
      Posted on Google  
   
   Dale Stoops 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jason and his crew are great to work with on your business needs. They are very courteous, professional, and promotion resolve your issues. They are the best!
  
 
      Posted on Google  
   
   Brandi Davis 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have called on Unbound countless times throughout the past two years. Let me tell you, they are not your average "tech" company as I don't recall a single time they have not delivered a remedy or provided me with a "how to" remedy. I enjoyed their tech support so much so, that when I was offered their newest phone system, I didn't hesitate, and neither should you. This company absolutely rocks and is worth every penny you eventually end up spending.
  
 
      Posted on Google  
   
   Heritage Baptist Johnson City, TN 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent and knowledgeable service
  
 
      Posted on Google  
   
   Richard Griffin 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have used Unbound Digital for years. Their service has always been great.
I would highly recommend them.

Enable superior customer experiences, and heightened performance levels for customer care, sales, and service teams.

BETTER CUSTOMER ENGAGEMENTS

CONTACT CENTER EXPRESS FOR ELEVATE INCLUDES:

Recognized for our products and service

Move Your Business To The Cloud

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