One of the fastest growing cloud technologies, especially this year, has been VoIP phone systems. When you need to answer your business lines from anywhere and keep a professional experience for the caller, VoIP is a must have solution.

Many businesses in Tennessee and the rest of the country understood just how important a cloud-based phone system was when they were forced to operate from remote locations during the pandemic stay-at-home orders.

But beyond just being a necessity for business continuity, VoIP is a big cost-saver. Companies can save as much as 75% off their phone system and calling costs by switching from a landline to a VoIP system.

Now that VoIP adoption and use with computers and enabled desk sets is currently underway, the next area of optimization and cost savings is mobile VoIP.

WHAT IS MOBILE VOIP?

Mobile VoIP is simply the use of a VoIP application on a mobile device to make and receive calls. While many cloud-based phone services offer mobile compatibility, not all businesses take advantage of it because mobile devices typically come with their own wireless service.

However, using Mobile VoIP offers multiple advantages both for company-owned phones and BYOD (bring your own device) programs.

Between 2019 and 2025, the mobile VoIP market is expected to have a growth rate of 13% and to reach $145 billion by 2024.

When mobile VoIP is being used on a device, the user can make and receive calls through the VoIP number rather than their own mobile number. They’ll also have access to the same enterprise-class phone system features VoIP offers, such as ring groups, auto attendant, etc.

WHAT ARE THE ADVANTAGES OF MOBILE VOIP?

ENSURE YOUR BUSINESS LINE IS USED ALWAYS

When employees are using their own mobile devices (and personal mobile number) to make calls to customers, it can cause confusion and potential problems down the line.

For example, you may have a salesperson that uses their personal cell number when calling customers. This can cause those customers to only use that number to reach your business.

If that salesperson leaves your company, the customer can end up never having a call returned and being confused about no longer being able to reach your business.

When you have employees use mobile VoIP, you are in control of the number they’re using to call customers. They will be calling clients from your business line and not their own personal number, which is better for everyone.

ACCESS TO ADDITIONAL FEATURES

Mobile VoIP connects to your entire VoIP phone plan, which means employees get professional calling features that would not be available if they were simply using their mobile phone without the VoIP app.

This also allows your callers to get the same experience on their side no matter who is answering the call and where they might be.

Some of these helpful features include:

• AUTO ATTENDANT
• HOLD MUSIC/MESSAGE
• EXTENSION DIALING
• RING GROUPS
• ONLINE FAXING
• VOICEMAIL TO EMAIL
• HD VOICE CALLING

COST SAVINGS

VoIP offers significant cost savings when it comes to calling plans for mobile phones. They’re not taking up mobile calling minutes, which means you don’t run the risk of overages that can get expensive.

Mobile VoIP also means you avoid things like roaming charges and other out-of-network fees that can cause mobile bills to skyrocket.

KEEPS PERSONAL & WORK CALLS SEPARATED

If an employee is using their personal cell number to call back customers and they get an incoming call on a weekend, they may not know if it’s work or personal. This can cause them to get calls at odd times and lead to burnout and resentment.

Using mobile VoIP makes it easy for employees to separate the work and personal sides of their cell phone because they can immediately tell by the way the call comes in whether it’s work or personal and can handle it accordingly by answering or allowing it to go to their business VoIP voicemail.

ALLOWS YOU TO TRANSFER CALLS

One problem when using mobile phones without VoIP is that you can’t transfer a call to another extension like you can with a VoIP system. This makes it awkward if you’re speaking with a customer that asks you to transfer them to another department and you have to tell them you can’t.

Mobile VoIP gives you all those call handling features that make the customer calling experience a smooth one, so you don’t have to feel hampered when not on your desk phone.

DIGITAL FAXING

If you need to send a signed document via fax, this can be problematic if you’re not at the office. One of the features of mobile VoIP is online faxing, which gives you the ability to send a fax using your VoIP application right from your phone.

IMPROVE YOUR COMMUNICATIONS WITH MOBILE VOIP

Unbound Digital can help your Johnson City, Tennessee business take full advantage of VoIP and mobile VoIP at your office to reduce costs, improve customer experience, and keep employees productive.

Contact us today to schedule a consultation. Call 423-335-2461 or reach us online.