Voice over Internet Protocol (VoIP) has become the default business phone system ever since the pandemic. Once companies had to change where they positioned their employees, it was obvious that a landline-based phone system has become outdated.

VoIP phone systems lower communications costs significantly and offer the flexibility of using your business phone lines from any location.

Voice and video calls more than tripled during the pandemic. 

Small businesses also enjoy advanced features that many couldn’t afford with a traditional phone setup. Cloud-based phone systems level the playing field and allow smaller companies to enjoy enterprise-class features for an affordable price.

For example, a few of our UD Voice phone system features include:

• AUTO-ATTENDANT
• HOLD MUSIC
• DIAL-BY-NAME DIRECTORY
• AUTOMATIC VOICEMAIL TRANSCRIPTION
• AND MUCH MORE

VoIP’s many benefits make it an obvious choice for organizations. If you want to get the best and most optimized experience, there are a few optimization tactics you can use.

CHOOSE A RELIABLE SERVICE PARTNER

There are a lot of VoIP services out there that are located in other countries. This makes it hard to get personalized service. You might not even be able to contact support by phone during your working hours and instead have to send an email and wait a day to get an answer.

You can improve your VoIP experience by choosing a reliable local service partner. Unbound Digital offers our UD Voice phone system and backs it up with friendly, local service.

You won’t have to worry about not having the help you need for things like phone system setup, staff training, or even onsite help if needed.

USE QUALITY OF SERVICE (QOS) TO REGULATE BANDWIDTH

The more online systems you connect to your company Wi-Fi, the more crowded it becomes, and you could suffer bandwidth allocation problems as a result.

Even if you have plenty of bandwidth, if you haven’t put “traffic rules” into place, you could have problems. For example, you could end up with someone doing a large video upload and interfering with the quality of one of your calls because they were hogging router bandwidth.

Have Quality of Service (QoS) rules added to your router settings. These rules provide prioritization for bandwidth allocation, allowing you to put your VoIP system as a top priority. This will help ensure that lower priority activities (large backups, etc.) won’t interfere with the quality of your voice and video calls.

SECURE A BACKUP BROADBAND PROVIDER

Now that most businesses are relying on cloud services for much of their workflow, companies need to rethink having only a single broadband provider. Should your provider have an outage, your company could be cut off from your customers and business systems.

Ensure that your phone system and other cloud-based productivity tools are accessible by signing up with a backup broadband provider that you can quickly switch to in the case of an ISP outage.

OFFER EMPLOYEES OPTIONS FOR USING VOIP

Not all employees may want to use their computers and headset to use the phone. Some may want to still use a desk phone. Others might prefer making and receiving business calls from an app on their smartphone.

With VoIP, users have options, so make the most of them. You can enable your team to use any or all of the following options for making and receiving calls:

• COMPUTER AND HEADSET
• MOBILE DEVICE
• VOIP DESK PHONE

Giving people options improves productivity because users can use the method that is best for them at a given time.

TRAIN YOUR TEAM ON THE NEW FEATURES

Help your team get started on the right foot by providing them with training on your VoIP system. Some features might be new to them, so through training with your phone system provider, you can ensure that they’re familiar with all that the company phone system can do.

Training also helps users take advantage of all the features they have to improve productivity by letting them know where to find them and how they’re used.

GET HELP FROM YOUR PROVIDER TO SET UP COMPANY DIRECTORY, CALL GROUPS, ETC.

Reduce the time it takes to get your VoIP up and going by having your provider set up things like your user extensions, calling groups and your company directory.

You have many great options with VoIP, but there may be a learning curve to setting up some of those features for the first time. Skip that and have us do it for you instead. You get peace of mind knowing that it’s done correctly and can enjoy the additional capabilities right away.

GET AN OPTIMIZED VOIP EXPERIENCE WITH HELP FROM UNBOUND DIGITAL TODAY 

Unbound Digital’s UD Voice offers exceptional features for a great price. We can help your Johnson City, Tennessee business with a professional setup and train your team fully on all the great features.

Contact us today to schedule a consultation. Call 423-335-2461 or reach us online.